Event Coffee Catering & Juice respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit eventcoffee.com.au, submit an enquiry, request a quotation or communicate with us.
In this policy, “Event Coffee”, “we”, “our” and “us” refer to Bayside Enterprises, ABN 29 045 903 703, trading as Event Coffee Catering & Juice.
1. Information we collect
Depending on how you interact with us, we may collect:
- Your name
- Company or organisation name
- Email address
- Phone number
- Event date and location
- Estimated guest numbers
- Services you are interested in
- Information included in an enquiry or message
- Details relating to a quotation or booking
- Information about how you found our business
Our website and measurement services may also collect technical information, including:
- Your IP address
- Browser and device type
- Pages visited
- Time spent on the website
- Referring website or advertising campaign
- General location information
- Website interactions and enquiry-button clicks
2. How we collect information
We may collect information when you:
- Complete a website enquiry form
- Contact us by telephone or email
- Request a quotation
- Make or discuss a booking
- Interact with our advertising or social media
- Visit or use our website
Some technical information may be collected automatically through cookies and similar technologies.
3. How we use your information
We may use personal information to:
- Respond to enquiries
- Prepare quotations
- Arrange and provide event services
- Communicate about an event or booking
- Provide customer support
- Maintain business and financial records
- Improve our website and services
- Measure website and advertising performance
- Understand which services customers are interested in
- Protect our website from misuse or security threats
- Meet legal, tax and regulatory obligations
We do not sell personal information.
4. Service providers and disclosure
We may provide information to trusted service providers where reasonably necessary to operate our business.
These providers may include:
- Website hosting providers
- Email and communication providers
- Website form-processing services
- IT and security providers
- Google Analytics and Google advertising services
- Accountants, insurers and professional advisers
- Contractors assisting with an Event Coffee booking
These providers may only receive the information reasonably necessary to perform their services.
We may also disclose information where required by law, to protect our legal rights or as part of a sale or restructuring of the business.
5. Google Analytics, advertising and cookies
We may use Google Analytics, Google Ads and similar services to understand website activity and measure advertising results.
These services may use cookies or similar technologies to collect information about website visits and interactions. Information may include device details, approximate location, pages viewed and whether a visitor completed an enquiry action.
Google and other service providers process information according to their own privacy policies and service terms.
You can control or delete cookies through your browser settings. Disabling some cookies may affect measurement or certain website functions.
Where advertising or remarketing technology is used, we will take reasonable steps to provide appropriate notice and available privacy controls.
6. Marketing communications
We may contact you about your enquiry, quotation or booking.
We will only send ongoing promotional communications where permitted by law. You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where provided.
7. Storage and security
We take reasonable steps to protect personal information against:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration or destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary for our business, legal, insurance, tax and record-keeping requirements.
8. Overseas processing
Some website, email, analytics and advertising providers may store or process information outside Australia.
The countries in which information is processed may depend on the systems and service providers being used at the time.
9. Access and correction
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to confirm your identity before completing a request.
10. Privacy questions and complaints
Questions, requests or complaints about privacy can be sent to:
Bayside Enterprises trading as Event Coffee Catering & Juice
Email: [email protected]
Phone: 0406 800 054
Location: Brisbane, Queensland, Australia
We will review privacy concerns and respond within a reasonable period.
Where applicable, you may also be able to contact the Office of the Australian Information Commissioner if you are not satisfied with our response.
11. Changes to this Privacy Policy
We may update this Privacy Policy when our website, business practices or legal obligations change.
The latest version will be published on this website with its effective date.